M-Kube Enterprise Pty Ltd– Privacy Policy (Australia)
Effective Date: 1st January 2025
M-Kube Enterprise Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information necessary to provide products, services, support, and communication related to our laboratory, scientific, ceramic, metallurgical, and industrial equipment business.
We may collect the following:
1.1 Personal Information
- Full name
- Company or organisation details
- Job title or role
- Email address
- Phone number
- Postal or delivery address
- Billing and payment details (processed securely via third-party providers)
- Any information you submit through contact forms, quote requests, or product enquiries
1.2 Technical & Website Usage Information
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Device information
- Pages viewed and browsing behaviour
- Cookies and tracking data (see Section 7)
This information helps us improve website performance and user experience.
2. How We Collect Information
We collect information in several ways:
- When you fill out contact forms, RFQ forms, or product enquiry forms
- When you communicate with us via email, phone, or social media
- When you subscribe to newsletters or marketing communications
- When you place orders or request quotations
- Through cookies and analytics tools when you browse our website
We only collect personal information by lawful and fair means.
3. How We Use Your Information
We use your information for purposes related to our business operations, including:
- Responding to product enquiries and quotation requests
- Supplying laboratory, industrial, ceramic, and scientific products
- Providing order updates, delivery information, and after-sales support
- Sending technical resources, product updates, or promotional content (only if you opt in)
- Improving our website, services, and customer experience
- Complying with legal and regulatory obligations
We do not sell, rent, or trade your personal information.
4. Disclosure of Information
We may disclose your information to:
- Delivery and logistics providers to fulfil orders
- Payment processors to securely complete transactions
- Manufacturing partners and suppliers when required to respond to technical enquiries or custom orders
- IT service providers, hosting services, and analytics platforms
- Government agencies or regulatory bodies when required by law
All third parties are required to handle your information in accordance with privacy laws.
5. Storage and Security
We take reasonable technical and organisational measures to protect your personal information from:
- Unauthorised access
- Loss or theft
- Misuse or alteration
Your information is stored securely on protected servers located in Australia or with reputable third-party service providers that comply with Australian privacy standards.
6. Access and Correction
You may request:
- Access to the personal information we hold about you
- Corrections or updates to your information
To do so, please contact us using the details in Section 10.
We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.
7. Cookies and Website Tracking
Our website uses cookies and tracking technologies to:
- Improve website functionality
- Analyse traffic and user behaviour
- Tailor content and marketing
- Enhance overall user experience
You may disable cookies through your browser settings; however, some website features may not function correctly.
8. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
9. Marketing Communications
We may send you product updates, promotions, or industry information only if you opt in.
You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
10. Contact Us
If you have any questions about this Privacy Policy or wish to request access/corrections to your data, please contact:
📧 info@mkube.com.au
For Australian enquiries, please use the contact form on www.mkube.com.au.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The updated version will always be available on our website with the “Effective Date” clearly listed.